Frequently Asked Questions

How can I contact you?

You can contact us at info@zarenfeld.com

How long does it take to process and ship my order?

Orders are usually processed within 1–2 working days (Monday to Friday). Once dispatched, delivery typically takes 5–7 working days.

When can I return my items?

For information on returns, please refer to our Return and Refund Policy.

How long does it take to receive a refund after returning an item?

Once the returned item has been received and inspected, the refund will be processed within 7 days to the original method of payment.

Is return shipping free?

No, customers are responsible for return shipping costs.

What is the cut-off time for same-day order processing?

Orders placed before 12:00 are processed on the same day. Orders placed after 12:00 are processed on the next working day.

Customer Service Hours:
Monday - Friday:
9:00 - 18:00

Email: info@zarenfeld.com
Phone: +44 20 4634 0681

Zarenfeld is operated by NA Com, a company registered in the Netherlands.

Company number:
89357744
VAT number: NL004719946B60
DUNS number: 494609756

Address:
Herengracht 320
1016 CE Amsterdam
The Netherlands